Shipping policy

Thank you for shopping at BottomPro. We are committed to delivering your cold plunge equipment quickly and securely. Below you will find the details of our shipping policy.

Shipping Destinations

We currently ship to addresses within the United Kingdom only. We do not ship internationally or to PO Boxes at this time.

Order Processing Time

  • Processing Time: All orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding UK bank holidays).

  • Confirmations: You will receive an order confirmation email immediately after purchase. Once your package leaves our facility, you will receive a shipping confirmation email containing your tracking details.

Shipping Methods, Costs & Delivery Times

We offer simple, transparent, and reliable standard shipping across the UK.

Shipping Method Cost Delivery Time (Est.) Tracking
Standard Shipping (Royal Mail / Tracked Carrier) FREE 3–5 business days Included

Please note: Delivery times are estimates and may vary slightly during peak periods (such as holidays or major sales events) or due to unexpected carrier delays.

Tracking Your Order

Once your order is dispatched, you will receive:

  • A shipping confirmation email containing a unique tracking number.

  • A direct link to track your package on the carrier's portal.

You can also check your delivery status at any time by logging into your account or by contacting our support team at Contact@bottompro.com.

Delivery and Shipping Address

Please ensure that your shipping address is complete, accurate, and includes the correct postcode. BottomPro cannot be held responsible for orders shipped to an incorrect or incomplete address provided at checkout.

If you notice a mistake in your shipping address, please contact us immediately at support@bottompro.com. Once an order has been dispatched, we are unable to modify the delivery location.

Product Packaging

To ensure your ice bath pod and accessories arrive in perfect, leakproof condition, all items are carefully prepared:

  • Products are shipped in heavy-duty, reinforced cardboard boxes designed to protect high-density thermal materials during transit.

  • Shock-absorbing protective layers are utilized inside the box to prevent punctures or shifting.

  • We prioritize eco-friendly and recyclable packaging materials wherever possible.

Delivery Issues & Resolutions

1. Lost or Stolen Packages

If your tracking link indicates that the package was delivered, but you cannot find it:

  • Check safe places around your property, with neighbors, or with building reception.

  • Verify that the shipping address on your order confirmation was accurate.

  • Contact us within 48 hours at Contact@bottompro.com. We will initiate an investigation with the carrier to locate your shipment or arrange a replacement if necessary.

2. Damaged in Transit

If your package arrives with visible damage or open packaging:

  • Take clear photos of the damaged outer box as well as the product inside.

  • Contact us immediately at Contact@bottompro.com

  • We will prioritize your case to arrange a swift replacement or issue a full refund.

Order Modifications and Cancellations

Need to change or cancel an order? Please email us immediately at support@bottompro.com. If your order has already been processed or dispatched, we cannot cancel or modify it. In this case, you will need to follow our standard return process once the item arrives.

Contact Us

For any questions, updates, or concerns regarding your shipment, feel free to reach out to our customer care team:

  • Email: Contact@bottompro.com

  • Phone: +44 

  • Business Address: 

  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK Time)